Non-attendance/Cancellation 

We understand you may need to cancel your appointment. If you do not arrive at a scheduled appointment, we have a duty of care to check on your welfare. We will do this via text, email, or phone (depending on your specified preference on the enquiry form). If we have not heard from you within 24 hours, we may need to notify external agencies and you may be closed to our service. 

Please do let us know as soon as possible, so we can offer the session to someone else. Unfortunately, if you do not manage to cancel the appointment with a minimum of 24 hours’ notice, we will still have to charge you for the planned time. If we need to cancel an appointment for any reason, we will endeavour to provide as much notice as possible. Fee’s for sessions cancelled by Autism Oxford UK will not be chargeable. 

Charges applied to Non-Attendance 

If sessions/assessment is cancelled with more than 24-hour notice for clinical services or peer support.  No additional charge 
If sessions/assessment is cancelled within more than 24-hour notice for a diagnostic assessment, after confirming booking and you do not wish to rebook  First part of the assessment process is chargeable £600 
If the session/assessment is cancelled with more than 24-hour notice for a diagnostic assessment, after confirming and they do wish to rebook.  No additional charge 
In the event of non-attendance for clinical services or peer support sessions  Full charge of session/ assessment is applied 
In the event of non-attendance for diagnostic assessment and no further contact can be obtained within 7 days from booking or do not wish to rebook  Full fees are liable 
In the event of non-attendance for diagnostic assessment but would like to rebook.  A charge of £100 is applied for the administration time of rebooking and the clinician time. (This is in addition to the original fee) 
When an individual or caregiver informs the service of cancellation but with less than 24 hours’ notice.  Circumstances surrounding as to why is important to determine which charges apply 

 

If you have started an assessment with us, we are not able to offer feedback or provide a diagnostic outcome if the assessment is incomplete.  This is to ensure we adhere to our professional standards. 

Our training events are non-refundable. We are happy to transfer to another date free of charge if a minimum of 14 days’ notice is given prior to the training event date. Cancellations made 14 days or less before the training event date will be non-transferable and will be charged in full. 

In very rare circumstances it may be necessary for Autism Oxford UK to cancel a training event. In this instance a full refund will be offered or the option to transfer the training to an alternative date. As a result of staff sickness, Autism Oxford UK may need to substitute the training speaker. We will always try to offer a suitable substitution, if however, we cannot, we will offer you the option of transferring the training to an alternative date with the original speaker. 

Payment 

When we start to work together, we will agree the approach and the duration and frequency of contact. We will invoice you at the end of the month in arrears. We are a small organisation therefore we always appreciate prompt payment. This allows us to ensure our team are paid in a timely manner and that we can continue to provide a service to autistic people and their support networks. 

Autism Assessments 

If you have chosen to pay for the assessment in one instalment this will be invoiced to you after the first session. 

You can pay in instalments along the assessment process. If you are paying in instalments your appointments will be spread out over 3-4 months. 

Once you have decided how to pay, we are not able to change, due to booking arrangements associated with the different payment approaches.  

Instalment breakdown: 

  • Instalment 1 £600. This is due at the time of the first appointment (Family History) 
  • Instalment 2 £600. This is due at the time of the second and third appointments (Observational Assessment and ADI-R/RAADS). 
  • Instalment 3 £600. This is due following the MDT 

Once the full amount of £1800 has been paid, we are able to share our final report with you and arrange our feedback meeting. 

*Unfortunately, we will not be able to release reports or outcomes of assessment without full payment. We hope to receive payment within 14 days of the bill, but if you are having difficulties paying, do let us know.  

Clinical, Consultancy and Mentoring 

All work completed by the organisation will be invoiced at the end of the month. Payment is due within 14 days of this invoice being sent. If payment is not received, then a late fee of £50 (to cover the administration time) maybe added to your invoice without notice. 

Training 

All bookings are subject to availability. The individual contacting Autism Oxford UK is responsible for the accuracy of all information provided to us during the enquiry process. We will provide you with an outline of the training proposal based on the information you provided along with a fixed cost for this which will be confirmed via email, along with a payment invoice. All Quotations are valid for 14 days from the date of the training proposal and payment is required within 14 days of the invoice date. Failure to comply with this will result in a late payment charge of £20 added to the total. Only when payment is received will your training date be secured.