We understand you may need to cancel your appointment. If you do not arrive at a scheduled appointment, we have a duty of care to check on your welfare. We will do this via text, email or phone (depending on your specified preference on the enquiry form). If we have not heard from you within 24 hours will may need to notify external agencies and you may be closed to our service.
Please do let us know as soon as possible, so we can offer the session to someone else. Unfortunately, if you do not manage to cancel the appointment with a minimum of 24 hours’ notice, we will still have to charge you for the planned time. If we need to cancel an appointment for any reason, we will endeavour to provide as much notice as possible. Fees for sessions cancelled by autism oxford uk will not be chargeable.
If you have started an assessment with us, we are not able to offer feedback or provide a diagnostic outcome if the assessment is incomplete. This is to ensure we adhere to our professional standards.
Our training events are non-refundable. We are happy to transfer to another date free of charge if a minimum of 14 days’ notice is given prior to the training event date. Cancellations made 14 days or less before the training event date will be non-transferable and will be charged in full.
In very rare circumstances it may be necessary for Autism Oxford UK to cancel a training event. In this instance a full refund will be offered or the option to transfer the training to an alternative date. As a result of staff sickness, Autism Oxford UK may need to substitute the training speaker. We will always try to offer a suitable substitution, if however, we cannot, we will offer you the option to transferring the training to an alternative date with the original speaker.
We are a small organisation therefore we always appreciate prompt payment. This allows us to ensure our team are paid in a timely manner and that we can continue to provide a service to autistic people and their support networks. I
If you have chosen to pay for the assessment in one instalment this will be invoiced to you after the first session.
You can pay in instalments along the assessment process. If you are paying in instalments your appointments will be spread out over 3-4 months.
- Instalment 1 £500. This is due at the time of the first appointment (Family History)
- Instalment 2 £500. This is due at the time of the second and third appointments (Observational Assessment and ADI-R/RAADS).
- Instalment 3 £500. This is due following the MDT
Once the full amount of £1500 has been paid, we are able to share our final report with you and arrange our feedback meeting.
*Unfortunately, we will not be able to release reports or outcomes of assessment without full payment. We hope to receive payment within 14 days of the bill, but if you are having difficulties paying, do let us know.
Clinical, Consultancy and mentoring
All work completed by the organisation will be invoiced at the end of the month. Payment is due within 14 days of this invoice being sent. If payment is not received, then a late fee of £50 (to cover the administration time) maybe add to your invoice without notice.
All bookings are subject to availability. The individual contacting autism oxford uk is responsible for the accuracy of all information provided to us during the enquiry process. We will provide you with an outline of the training proposal based on the information you provided along with a fixed cost for this which will be confirmed via email, along with a payment invoice. All Quotations are valid for 14 days from the date of the training proposal and payment is required within 14 days of the invoice date. Failure to comply with this will result in a late payment charge of £20 added to the total. Only when payment is received will your training date be secured.
Autism oxford uk is a registered Limited company and is registered with the Information Commissioner’s Office (ICO) as required by law. By the nature of the services we offer, we will gather personal information which is essential to either the assessment or support we provide or information about the services we are working with. We may need to contact third parties and share personal identifiable data such as your name and address, if there is a safeguarding concern relating to a risk to serious harm or life to yourself or others, but information is shared on a ‘need to know basis’ and limited. All information we store about you will be treated confidentially.
The records we hold are subject to General Data Protection Regulations (GDPR); 2018. You have the right to request that we delete your data, however we cannot guarantee that we will always be able to do this due to professional requirements. We will always be happy to discuss any concerns you have with you. You also have the right under GDPR to access personal data that we hold about you and make a s subject to access request to obtain information. If you wish to do this you will need to provide at least 30 days’ notice, identification, and your request in writing.
Some of our diagnostic assessments we use video recording. We will always seek your consent prior to the assessment about this, and you can withdraw your consent at any time. We do not share these recordings as they are for diagnostic purposes only. We sometimes use recordings to complete internal training, however we will always seek consent on our consent form before doing this. These recording are not available to be shared with you after, due to the licensing requirements of some of the assessment tools we use and also the clinicians privacy rights as well.
We do not share any personal information with third parties for marketing purposes and you will only be sent marketing information from ourselves, if you have proactively subscribed to our mail lists, which you are able to unsubscribe to at any time.